We take shipping our puppies very seriously and take every precaution to see to it that traveling is safe for them. We also strive to make shipping a simple and easy process for you, the customer.
Once we receive a deposit or full payment for a puppy, we will create the booking.
We ship on Wednesdays and use Ozark Jet-A-Pet Courier Service to transport the puppies to the airport. Our puppies ship out of St. Louis and are most often shipped via Delta or American Airlines. Occasionally we use a different carrier if necessary.
Shipping is an additional $325 ($425 if we have to use United Airlines) and may be more for larger puppies or if we have to use a different airline. This price includes the flight and the kennel your puppy will ship in. The kennel is yours to keep and will be big enough for the puppy to stand up and turn around in. It is most generally a good size to begin crate training during the night.
Your travel kennel will look something like this
All of the paperwork will be attached to the kennel in a clear plastic bag. *PLEASE DO NOT THROW AWAY* The bag will contain a health certificate, vaccination/deworming records, registration papers (unless mailed separately or if you ordered the Puppy Protection Package), microchip paperwork (if applicable) and rabies certificate/tag (if puppy is 12 weeks or older).
We usually receive your flight information back 5-7 days before your puppy is to ship. We will send it to you via an email or text. Please respond back letting us know you received it. The email will contain information on where to pick your puppy up, if you still aren't sure, please contact the airport for additional information. You will need your picture I.D. and we also recommend taking a copy of the flight information when you pick up your puppy from the airport.
Occasionally, there are changes in flight schedules due to unforeseen circumstances such as weather, mechanical issues, etc. Please track your puppy's flight at www.aacargo.com or www.deltacargo.com. This may save you an unnecessary trip to the airport or an extended wait once there. Refunds will not be provided for delays or postponed flights.
Rarely, your flight may even be postponed to the following week if extreme temperatures or weather conditions are being experienced at any of the airports involved. Most often, these changes occur prior to the puppy leaving us and you will be notified immediately.